Q&A – BE Conflict Managementwith Ben Ecker, CEO

Explanations of our working methods, structured cooperation with partner law firms, and the most important questions from our clients.

In recent months, we have received a few general questions about our procedures and activities. As an internationally active company, it is essential for us to present our work as transparently as possible. Therefore, we answer the most frequently asked questions clearly and objectively below.

The focus here is on our working methods, the structure of our collaboration with our partner law firms – including why communication does not take place directly through lawyers – as well as the expectations and framework for our clients.

Working methods & communication

“Why can’t customers speak directly to the lawyers?”

Communication is deliberately structured and handled through us as the coordinating body. This ensures clear responsibilities, efficiency, and liability protection. Direct legal involvement occurs as needed and within the appropriate framework.

“Why does communication go exclusively through BE Conflict Management?”

We work with our partner law firms based on clearly defined framework agreements. These stipulate that communication is structured and takes place through us as a central coordination point. This enables efficient processes and prevents the law firms from being overloaded by uncoordinated individual inquiries.

“Isn’t that a limitation for the customer?”

No. The customer receives all relevant information. Structured communication serves efficiency and consistency.

“Why are you offering this structure – who benefits from it?”

The structure offers advantages for all involved: clear points of contact for clients, focused work for law firms, and efficient processes overall.

“Is that related to costs?”

Yes, among other things. Pooling customers creates more efficient processes, which in turn enable more economically attractive conditions.

“Can’t I just hire a lawyer directly?”

That is certainly possible, but he should then be prepared for a different cost model. Our model is aimed at clients who desire structured, coordinated support, particularly in complex international matters. Anyone considering individual litigation should be aware that they need to choose a lawyer who already has experience with internationally operating MLM companies and collaborates with international law firms. Cost is also a factor here, as cross-border litigation is very expensive.

Cooperation & Expectations

“What should a customer know about BE Conflict Management’s approach?”

This is a very important point: Prospective clients should abandon two expectations from the outset:
1. We don’t sell anything; we offer only a service. Many potential clients are still stuck in an “MLM mode” or a community-oriented mindset, where many things are presented as extraordinary, new, or particularly promising. In contrast, we prioritize a sober, realistic approach.
2. We don’t offer a traditional client-attorney relationship, such as one might have with a lawyer in a neighborhood dispute. We don’t handle cases in the traditional sense, but rather provide structured support to our clients as part of our service. Similarly, BE Conflict Management doesn’t have a department that regularly sends clients empty or purely formal status updates. Our focus is on relevant and targeted communication. Services that merely serve to keep clients occupied or provide reassurance are deliberately not part of our offering.

“What specific results can clients expect?”

Our service consists of the structured analysis, processing, and support of complex issues. Specific results always depend on the individual case and cannot be guaranteed across the board. We place great importance on keeping expectations realistic and not making promises that are beyond our control.

“Do you work on a success-fee basis or with a success guarantee?”

No. We do not guarantee success. Our work is a service, the outcome of which depends on numerous external factors that we cannot fully control.

“How long do processes take with you?”

The duration depends heavily on the specific circumstances. Particularly in international and complex cases, no fixed timeframe can be established.

“How are your services compensated?”

Our compensation is based on clearly defined service models. The specific terms and conditions are presented transparently before the project begins.

“Do you work with every client?”

No. We first assess whether a matter is relevant and can be handled within the scope of our work. Not every request automatically leads to a collaboration.

Trust & Security

“Why should customers trust you?”

Trust is built through clarity and consistent action; we also understand that those who have already suffered losses are particularly sensitive. We work in a structured manner, clearly define our scope of services, and stand behind our work. Furthermore, our fee structure is definitely more cost-effective compared to individual mandates at law firms.

“Have clients lost money as a result of your work?”

No. We do not manage client funds or make investment decisions. Our service consists of networking, organization, and conflict management, not the execution of financial transactions.

“Are there any investigations or official proceedings against your company?”

To our knowledge, there are no findings or official decisions that would confirm such allegations. We serve clients from 36 nations and recently contacted the relevant financial supervisory and consumer protection authorities in each country to inquire whether any complaints or measures had been taken against us. In all cases, the answer was no.

Dealing with criticism

“Critics say your business model is opaque – how do you respond to that?”

Transparency is a core principle of our work, even if some clients perceive it differently. We clearly communicate which services we provide and which we do not. Many people are unfamiliar with the assignment process, and it’s natural that misunderstandings and confusion can occasionally arise. We are always available to answer specific questions directly. Communication is primarily in writing (e.g., via email) to avoid further misunderstandings and ensure clear traceability.

“How do you handle negative online mentions?”

We consciously distinguish between constructive criticism and unfounded accusations. We take criticism seriously and use it for further development. However, we do not let false statements of fact go unchallenged. Internally, we regularly discuss how we can better present our work without compromising sensitive content or ongoing processes.

“Have you taken legal action against such statements?”

We examine each case very carefully to determine whether it involves permissible expressions of opinion or false statements of fact. Where legally required, we reserve the right to take appropriate action.

“Why are there any critical voices about your company?”

Our field of work is inherently conflict-prone and often touches upon the economic interests of third parties. Experience shows that such environments inevitably lead to critical or dissenting voices. We focus on carrying out our work in a structured and professional manner.

Classification of allegations

“We are receiving individual emails from people claiming that BE Conflict Management is a possible fraud or scam – what do you say to that?”

We are aware of these isolated allegations. We take them seriously, but categorically reject them. We will not address individual allegations or engage in a public exchange, as we do not wish to give such statements any further platform. BE Conflict Management does not offer financial products, manage client funds, or participate in any investment or shareholding schemes. Accordingly, such designations are entirely without factual basis.

Should anyone wish to pursue their allegations, they are free to do so through legal channels. We will always investigate such allegations in court. Since BE Conflict Management was founded – that is, for over 12 years – we have not had to face such proceedings. In our view, that speaks for itself.

” Are there any connections to Ponzi or pyramid schemes?”

No. Our work lies exclusively in the area of conflict management, strategic support, and guidance. We are neither structurally nor operationally involved in such models.

“Then why do such accusations even arise?”

We operate in an environment that is sometimes highly polarized. In such contexts, exaggerated or even inaccurate portrayals often arise.
Furthermore, individual opinions or accusations often spread faster online than verifiable facts. It should also not be overlooked that the MLM companies we monitor may perceive their business models and revenue streams as potentially threatened by our activities. In our experience, in such cases, groups of followers occasionally engage in coordinated negative smear campaigns. Campaigns “) join forces.

Further questions

“What do you say to people who are unsure whether they should work with you?”

We always recommend forming your own fact-based opinion and contacting us directly. We will answer any open questions transparently – in our view, this is the best basis for any decision.

“Why are you keeping your lawyers a secret?”

We don’t keep our partners a “secret,” but consciously ensure structured and legally compliant collaboration. In sensitive areas, it’s standard practice to consolidate communication channels and not disclose them in an uncoordinated manner.

“How do you deal with dissatisfied customers?”

We take feedback seriously and carefully review each instance of criticism. Our goal is to clarify misunderstandings and find solutions within our means. Respectful communication is important to us; therefore , my staff are instructed not to process emails that fall outside the scope of normal communication.

Should you have any further questions, we recommend contacting us directly. In our view, a personal and transparent discussion is the best basis for any decision.

Contact: [email protected] or [email protected]

Ben Ecker, CEO